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Frequently Asked Questions

Why was my orders cancelled?

Due to a system upgrade, the quantity might not be reflected correct in the website. Refunds will be made upon cancellation of orders. We sincerely apologize for any inconvenience caused.

How do I track my order?

You will receive an email notification containing a tracking number, once your order has been shipped. You can then track your order using the stated tracking number(s) via http://track.simplyzakka.com

Can I make changes to my order?

As we process your order as soon as we receive it, we may not be able to change your order once it is processed. However, please contact us as soon as possible and we will do our best to assist you.

Do you offer international shipping? 

We currently only ship our items within Singapore. We do not offer international shipping at the moment.

Do I need to input any promo code to enjoy free shipping  upon a minimum spending of $60?

A minimum spending of $60 is required to be eligible for free shipping. You do not need to input any promo code to enjoy the above free shipping within Singapore.

What are the methods of collecting the item(s)?

We do offer the following check out options:

  • Collection from the following store:

Simply Toys VivoCity

1 Harbourfront Walk, #02-32/33, Singapore 098585

Mon to Fri: 11am to 10pm
Sat & Sun: 10am to 10pm

  • Delivery via Singapore Speedpost. Delivery charges apply. (Please see our ‘Shipping Policy’)

What are the payment methods available?

We do offer the following payment options:

  • For collection in store → Payment to be made at store via Cash/NETS/Credit Card upon collection
  • For delivery via Singapore Speedpost → Online payment via VISA/Mastercard Credit Card

What are the delivery dates and times?

Delivery will only be available on working days, from Monday to Friday, 9pm to 6pm and on Saturday, 9am to 1pm, excluding Sundays and Public Holidays.

When will I receive my items?

Item(s) will be delivered to your address within 3 working days after order has been processed, and not after order has been placed. Orders placed after 4pm will be counted as orders placed the following working day (i.e. Order placed at 8pm on Wednesday will be counted as a Thursday order; Order placed at 5pm on Friday will be counted as a Monday order)

What if I’m not home for my delivery?

In the event of an unsuccessful delivery, your item(s) will be delivered to a designated Post Office/ POPStation for self-collection, within a stipulated period on your Delivery Advice.

Can I return or exchange my purchase?

All items, once sold are non-returnable or exchangeable except for the following:

  1. Items received is different from the one you ordered i.e. wrong item is delivered
  2. Item is damaged or not in desired condition upon delivery.

All reporting of above must be made within 3 days of receiving the item(s). Please refer to our Online Store Policy for more information on our Returns and Exchanges policy.